5 Things Your Security Service Provider Should Be Doing


With the many security threats that exist today, almost every business and organization should have a system in place for protection. But even with a fully integrated security system, a site is still at risk. 

Technology has flaws; there is always the possibility of technological, network and/or other issues leading to system downtime and security vulnerabilities.

Many organizations are ill-equipped to deal with these system issues in-house. This is because they typically don’t have the right expertise to understand the root of these complex issues, nor the right resources to solve them.

By outsourcing security system maintenance and management, facility directors and site managers can spend their time focusing on other important aspects of the job—without the added responsibility of worrying about why a camera is down or a door won’t lock. 

A security service partner is a valuable investment, but the level of service is critical.

In hiring a security service provider, organizations have to find someone they can trust; a security company that will go the extra mile to ensure security system health for years to come.

If you’re concerned about the level of service your system is currently receiving, we can help. Here are five things your security service provider should be doing:

1. Unlimited service visits to solve system issues

First and foremost, your security service provider should give you confidence that no matter what component of your system goes down, a technician will be dispatched quickly to fix it.

Security equipment seems to fail us at the most inconvenient times. But with the right security service partner, you’ll have a team that prioritizes you as a customer. A technician should be at your site within a reasonable amount of time to diagnose the problem and fix it as soon as possible.

With such a timely service visit, you can minimize downtime to prevent vulnerable gaps in your security.

2. Preventative maintenance for long-term system health

A security system is like a car. Without proper maintenance, it will never operate at its peak performance. This is why in addition to unlimited service visits, your partner should provide ongoing preventative measures to maintain your system. 

Adhering to a regular schedule is key and is the difference between preventative and corrective maintenance. Your partner should set up semi-annual appointments in which a technician visits your site to complete a thorough system check.

This check should include everything from ensuring each component of the system is functioning correctly, to wiping a smudge off a camera lens.

3. Repairing, replacing and providing loaner equipment

When parts of your system need repair or replacement, your security partner should be able to offer you those parts and the labor of the service as a complimentary part of the contract.

In addition, your provider should offer you loaner equipment during the time it takes for equipment to be repaired or replaced. This ensures that your site is never left vulnerable.

4. Email and phone support, 24 hours a day, 7 days a week

It is extremely frustrating when you are unable to get in touch with the one person who can help you, especially when it comes to something as important as the function of your organization’s security system.

Your security service provider should have your back at all times, available by phone and email to give you support and guidance until a technician arrives.

Oftentimes, issues can be completely resolved over the phone without having to wait for someone to come out to the site. 

5. Ongoing education and trainings

Your security provider should be your go-to resource for all things security-related. This means thorough responses to all of your questions and concerns, education about the best ways to use your system and trainings for employees to keep them knowledgeable and up-to-date. 

How we can help

Bottom line—every organization wants a security system that is operational at all times. That’s why we offer clients the The POMAdvantage Plan, a multifaceted solution designed to keep systems up and running. 

From unlimited on-site service visits and phone support, to no-charge repair and replacement of POM Technologies-installed equipment, this comprehensive service plan gives customers peace of mind that their business is continuously protected.

We would be happy to hear your concerns about your current service and tell you more about how we can make a difference. Contact us online today or give us a call at 212-688-2767 to learn more.